Testinomial from Pauline C.

February 8, 2009

I had been having chest pains, and became panicked because I thought I may have been having a heart attack. This panicking only made the situation worse, and my chest pains became progressively worse. I used the medical feature in the alarm system because I didn’t know what else to do. They responded instantly and were able to get the ambulance out to our house quickly. They took me to the hospital in an ambulance and everything turned out well. I’m now doing better, and grateful that I had you NorthStar system in my time of need.

-Pauline C.
Portland, Oregon

Customer Service Testimonial from Bonnie Marchant

July 1, 2008

This letter is to inform you of the very pleasant experience I had when I purchased a Northstar Security system from Jeremy Call.

Prior to his coming to my home, I had felt I should upgrade my security system, but did not connect with any of the "door to door" salesman who came. However, when Jeremy came to my home it was different. He very patiently answered all of my questions, then came back a few days later to see how I felt about changing from ADT to Northstar. I signed up for the new Northstar System and have thus far been very pleased.

Jeremy is an asset to your business and to your customers.

Sincerely,
Bonnie Marchant

Testimonial from Terri Dover

February 27, 2008

Dear Jay:

I just wanted to write and thank you again for the wonderful customer service. When my mom's house was broken into, your company and personnel went above and beyond the call of duty to accomodate us in getting her house protected. You technician worked late on Thursday night ensuring that the house would be secure since the window would not lock. The window was the one the thieves had pried open and they messed up the lock in the process. Also, we were able to have the house monitored when my mom returned home and it helped her greatly in feeling safter in her home.

I will be telling everyone I know that if they are considering an alarm system, your company is the one they should go with. I cannot tell you how much it meant to have your compassion and understanding at this time and how grateful we are the have the kind of service you offered.

Please feel free to use any of our family for a reference if you ever need one.

Thank you again,
Terri Ellen Dover

Testimonial from Portland

March 7, 2007

A motion detector was set off on an alarm in Portland, Oregon. The homeowners did not answer the phone calls on any of their contact numbers. Police were dispatched. A half an hour later the homeowner called to inform the monitoring station that they had arrived home to find the police on site and their door had been kicked in.

Medical Personnel Responds to Grandmother

April 18, 2007

A medical key fob was pressed by the granddaughter of a customer in Columbus, Ohio. The monitoring station responded instantly and spoke with the granddaughter who explained her grandmother was having difficulty breathing and requested medical help. Medical personnel were dispatched.

Medical Response in Arizona

June 3, 2007

A medical pendant in Phoenix, Arizona was set off and the monitoring station contacted the customer in 2 seconds. Customer complained of adverse reaction to medication. Medical assistance was dispatched and relatives on call list notified.

Alarm System Saves Home from Fire

July 25, 2007

A tamper signal was sent to the monitoring station from a panel in Las Vegas, Nevada. The customer was called and woken up. Upon a quick inspection they discovered that their garage was on fire. They did not have a smoke detector located in the garage, however, the panel was mounted on the opposite side of the interior garage wall and when it became exceedingly hot it sent a tamper signal. The fire department was immediately dispatched and the rest of the home was saved from the fire.

Medical Response from Key Fob Panic Button

August 8, 2007

A key fob panic button was pushed by a customer in Dearborn, Michigan. Monitoring station responded in 3 seconds and spoke with customer compaining of hyperventilating, upper chest pain and back pain. Medical assistance was immediately dispatched and the monitoring station was able to relay them which door was unlocked.

Possible Break-In in Utah

August 10, 2007

The alarm was triggered by a motion detector in American Fork, Utah. The monitoring station responded in 2 seconds and began listening in on the two-way panel. No one responded and no threatening noises were heard. Customer was not reached at first two contact numbers so police were dispatched. Customer was reached on a third number and later reported that the police secured the premises and found a smashed window but no entry to the building was obtained.

Testimonial from Indianapolis

September 7, 2007

A smoke detector was set off in a home in Indianapolis, Indiana. The monitoring station responded in 17 seconds and spoke with the homeowner. They stated that their fuse box was smoking and red hot inside. The fire department was dispatched to the home.

Medical Response in Tennessee

September 24, 2007

A customer in Lavergne, Tennessee activated the medical alert on their alarm. Monitoring station responded in 2 seconds and spoke with customer's daughter. Daughter stated that her mother was having extreme stomach pains and required medical assistance. Medical personnel were dispatched to the home.

Fire Alarm Success Story

September 16, 2007

A customer in Rio Ranch, New Mexico activated a fire alarm on their panel. The monitoring station responded in 11 seconds. Customer explained that there was a truck on fir on their driveway. The fire department arrived while the customer was still on the phone with monitoring station.

Las Vegas Security Testimonial

October 2, 2007

A glass break sensor was set off and the monitoring station responded in 3 seconds to an alarm in Las Vegas, Nevada. The customer was reached on a cell phone and stated that they were out of state. The guard service was dispatched and reported that the sliding glass door cracked, and had been taped up. It appeared to have been hit by a stone or other object. Premises were secure so customer called a relative to go inspect the door.

Success Story with Medical Pendant

October 12, 2007

A medical pendant was activated by a customer in Rio Ranch, New Mexico. Northstar responded in 20 seconds and was informed that the customer had fallen. Medical help was dispatched and the customer's son was notified of the incident.

Break-In Response in New Mexico

December 16, 2007

The garage door sensor set off a customer's alarm in Rio Ranch, New Mexico and movement was heard over the panel but no one responded. The monitoring station got a hold of the homeowner on their cell phone; they were away from the home and requested police be dispatched. The police reported shortly after that the home was secure but there was an attempted break in and they were now searching for a suspicious individual that had been seen in the area.

Medical Key Fob Response

March 5, 2008

A medical key fob was pushed by a customer in Columbus, Ohio and the monitoring station responded in 2 seconds. A relative stated that the homeowner was having difficulty breathing. Medical personnel were dispatched to the home immediately.

Burglar Alarm Response - American Fork, Utah

March 8, 2008

In American Fork, Utah a burglar alarm was set off. The monitoring station responded in 4 seconds and was unable to immediately reach the customer. The police were dispatched and an officer called back shortly after to inform the monitoring station that a basement window had been broken in but no one had entered the home.

One-Second Response Time

August 29, 2006

Northstar responded to an actual break-in with response time of 1 second. A male tried to break into her garage. The company dispatched the police and the responding officers were able to take him into custody.

Success Story in Columbus, Ohio

March 24, 2007

Company responded to an actual medical alarm in Columbus, Ohio. Customer is on oxygen and was having trouble breathing and was running a fever. Company dipatched medical.

Testimonial from Mary Pilcher

July 4, 2008

Dear Sir,

I recently purchased one of your alarm systems from your employee Gabe Martinez. I wanted to let you know what a wonderful employee you have with Gabe. Usually salesman turn me off with high pressure sales speech. Gabe explained the information on the system but never once said you must buy this. After Gabe had explained it to me, I shocked him and said I want to have a system installed. I explained to Gabe I would feel more comfortable since I am a widow and the past year I have had (3) three major surgery and regretfully have to have another heart surgery again. I had cancer surgery, heart surgery, and surgery on both eyes this past year.

I worked for 30 years for the Marine Corps in a Civilian employee and I told Gabe I received (my boss received) many appreciation letters from customers. I really appreciated each letter.

You have an outstanding employee with Gabe Martinez. You are very fortunate to have Gabe Martinez as your employee.

Please let Gabe know I think he's the greatest salesman I ever bought anything from.

Please pass on my appreciation to Gabe Martinez.

Thank you!
Mary Pilcher